Canada Post Service Interruption*
See below for information on Canada Post mail delivery impacts and alternative delivery options.
Snow Day Closure
Additional information as needed.
Contact Us
Thank you for your interest in contacting the Insurance Council of British Columbia. See below for our hours of operation, location, contact information, and links to information about our most frequently asked questions.
Hours of Operation
Monday to Friday, 8:30 am to 4:30 pm
Closed on Saturday, Sunday, and Canadian statutory holidays and bank holidays.
Specific Enquiries?
We're Here to Help.
Online Portal Support
LLQP Exam Registration
Licensing and Application Status
General Practice and Regulations
Media Enquiries
General Enquiries
Phone: 604-688-0321
Toll-Free within Canada: 1-877-688-0321
Email: info@insurancecouncilofbc.com

address
1400-745 Thurlow Street
Vancouver, BC V6E 0C5
Our office can be accessed by appointment. Appointments can also be made for phone and video consultations to ensure availability. To make an appointment, call or email the above department related to your inquiry. For all other matters, please call the main office line below to set up an appointment.
Documents can be sent to our teams via email, as noted above, but if hard copies are required, sending documents via Canada Post is preferred. If a courier is required, please notify the courier company that the driver will need to ask security onsite to provide access to the 14th floor for delivery drop-off.
Frequently Asked Questions!!
Top 5 Questions
Yes, if an insurance licensee is subject to discipline, Council will charge investigation costs to the licensee.
More information on Council’s investigation and hearing costs policy can be found here.
If an insurance licensee breaches a requirement, Council can initiate disciplinary proceedings. As licensees have the right to due process, proceedings can take several months.
If Council determines there is public risk in a matter, it can take immediate action against a licensee in the interests of the public.
Generally, no. Investigations are sensitive matters and Council must protect the privacy of those involved.
Each investigation is unique and investigation timelines vary. Council is committed to updating complainants every 60 days on the progress of an investigation or as often as reasonably possible. The person under investigation is updated on the progress as is reasonable in the circumstances.
More information on Council's investigation process can be found here.
This is a commonly asked question about the product, service, or feature.
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*Canada Post Service Interruptions | Canada Post operations have resumed on Tuesday, December 17, 2024. However, we anticipate there may be continued delay to mail delivery. Alternative options for the delivery of documents are as follows:
Electronic Submission: For documents that do not require an original copy, you may scan and email them securely to the appropriate contact or department.
Courier Services: We accept courier deliveries and encourage the use of reputable courier companies for time-sensitive documents.
In-Person drop-off: To drop-off documents that must be submitted in their original form (e.g., criminal record checks), please make arrangements for in-person delivery directly with a member of staff.
Last updated 9:10 am, December 18, 2024