Canada Post Service Interruption*

See below for information on Canada Post mail delivery impacts and alternative delivery options.

Snow Day Closure

Additional information as needed.

Contact Us

Thank you for your interest in contacting the Insurance Council of British Columbia. See below for our hours of operation, location, contact information, and links to information about our most frequently asked questions. 

Hours of Operation

Monday to Friday, 8:30 am to 4:30 pm 
Closed on Saturday, Sunday, and Canadian statutory holidays and bank holidays.

Specific Enquiries?
We're Here to Help.

General Enquiries

Phone: 604-688-0321

Toll-Free within Canada: 1-877-688-0321

Email: info@insurancecouncilofbc.com

Mailing
Mailing

address

1400-745 Thurlow Street

Vancouver, BC  V6E 0C5

Our office can be accessed by appointment. Appointments can also be made for phone and video consultations to ensure availability. To make an appointment, call or email the above department related to your inquiry. For all other matters, please call the main office line below to set up an appointment.

Documents can be sent to our teams via email, as noted above, but if hard copies are required, sending documents via Canada Post is preferred. If a courier is required, please notify the courier company that the driver will need to ask security onsite to provide access to the 14th floor for delivery drop-off.

Frequently Asked Questions!!

Top 5 Questions

Go to FAQ Hub

*Canada Post Service Interruptions |  Canada Post operations have resumed on Tuesday, December 17, 2024. However, we anticipate there may be continued delay to mail delivery. Alternative options for the delivery of documents are as follows:

  • Electronic Submission: For documents that do not require an original copy, you may scan and email them securely to the appropriate contact or department.

  • Courier Services: We accept courier deliveries and encourage the use of reputable courier companies for time-sensitive documents.

  • In-Person drop-off: To drop-off documents that must be submitted in their original form (e.g., criminal record checks), please make arrangements for in-person delivery directly with a member of staff.

Last updated 9:10 am, December 18, 2024