Canada Post Service Interruption*
See below for information on Canada Post mail delivery impacts and alternative delivery options.
Snow Day Closure
Additional information as needed.
Conflict of Interest
The potential for conflict of interest should be considered as a part of the application process for licensing as well as ongoing licensed practice.
Conflict of Interest exists when there is a risk that a licensee’s loyalty to, or representation of, a client, an insurance company, or other principal could be materially or adversely affected by a licensee’s own interests or by a licensee’s duty to another client, former client, insurance company, or other third party.
Examples of conflict of interest may arise where a licensee:
Has a personal, private, financial, or professional interest that could prevent the licensee from being able to objectively exercise their responsibilities to a client, principal, or insurance company.
Engages in other employment or business activity (paid or unpaid) that may include real or perceived positions of power or trust.
Is in a position that could take advantage of a consumer’s inexperience, age, lack of sophistication, lack of education, language barrier, or ill health.
Relevant Downloads
PDFS
Insurance licensees are expected to abide by the Conflict of Interest Guidelines for Insurance Agents, Adjusters, and Salespersons (Appendix A) in the Insurance Council's Code of Conduct.
Council Rule 7(11.2), which came in to effect on July 1, 2023, prohibits licensees from engaging in insurance business for a strata corporation where there is common ownership between the licensee and a corporation, business or other entity that provides strata management services. Common ownership includes ownership arrangements involving holding companies, immediate family, and significant individuals. For more information, licensees can refer to Notice ICN 23-001 | Conflict of Interest in Strata Insurance Business as it outlines licensees duties and obligations relating to this rule.
Relevant Downloads
PDFS
Impact of Other Employment/Business Activities on Licensing
The Insurance Council has identified a number of business activities where the potential for a conflict of interest is so significant it is either not prepared to issue a licence, or in other cases, requires conditions or restrictions on the licence to address the conflict.
List of Declined Business Activities
The following Business Activities are prohibited from holding an insurance licence.
| Business Activity | Status | Licence Type |
|---|---|---|
| Canada Border Services Officer | Declined | Life and A&S |
| Elected President of a Union and Elected Trustee of the Union’s Health and Welfare Trust | Declined | Life and A&S |
| Insurance Auditor where activities include conducting audits of insurance licensees | Declined | All |
| Medical Doctor | Declined | Life and A&S |
| Police Officer / Peace Officer / Transit Police | Declined | Life and A&S |
| Property Management Company - Director/Owner | Declined | Corporate General |
For Licence Applicants
Licence applicants should review the List of Other Employment and Business Activities Considered by Council document below before starting the licence application process so that they are aware that a business activity may prevent them from obtaining a licence. Licence applicants are required to disclose their other employment and/or other business/volunteer activities when submitting their licence application to Insurance Council.
Download and Review Before Starting Application Process
For Current Licensees
Current Licensees have a responsibility to avoid conflicts of interest arising between themselves and their clients, insurance companies or other principals. Licensees should review the List of Other Employment and Business Activities Considered by Council periodically by considering whether their business activity is similar to one on the list and if so, take reasonable steps to identify and avoid or manage conflicts of interest accordingly. Licensees should also review Insurance Council Conflict of Interest Guidelines for Insurance Agents, Adjusters, and Salespersons (Appendix A) and take the necessary steps to manage, mitigate or avoid conflicts.
Download and Review Regularly
PDFS
The list of Other Employment and Business Activities Considered by the Insurance Council does not cover every possible conflict of interest scenario. To request a review and guidance regarding your other business activities, please submit a Request for Review of Other Business Activities form.
Conflict of Interest FAQ
Other Business Activity
No, you do not have to notify Insurance Council of your other business / volunteer activities after you obtain your licence however, licensees have a responsibility to avoid conflicts of interest arising between themselves and their clients, insurance companies or other principals. You should also have consent to engage in your other business activities from any insurance agency or firm you represent, or any supervisor responsible for your insurance activity. Contracts with insurers, MGAs, AGAs or other principals may have requirements which must be considered.
Even if your business activities are not on the List of Other Employment and Business Activities Considered by Council, use discretion to ensure they do not have the potential to create a conflict of interest. Review Insurance Council Code of Conduct's Conflict of Interest Guidelines (Appendix A) periodically on how to plan for and address situations when a conflict of interest arises, and how to manage or avoid such conflicts.
If after you obtain your licence, you start or are engaged in a business activity which is on the List of Other Employment and Business Activities Considered by Council (the “List”), or is similar to an activity on the List where Insurance Council has identified or imposed licence conditions, you are not required to notify Insurance Council but you should be aware of the potential for conflict, modify your insurance activities in accordance with the licence conditions listed on the List, and govern your practice accordingly. Review Insurance Council Code of Conduct’s Conflict of Interest Guidelines (Appendix A) and take the necessary steps to manage, mitigate or avoid conflicts. Note that:
If a complaint arises that is related to the business activity, directly or indirectly, licensees who do not modify their insurance activities could have their suitability reviewed.
If licensees are found to have acted in a conflict of interest based on their business activity, they can be subject to disciplinary or other action as warranted.