What to Bring to the Exam
You must bring original, valid, government-issued photo ID with a signature to the exam. Your photo ID must exactly match the name on your exam registration. If you do not bring acceptable photo ID with a signature or if the name on your photo ID does not match your exam registration you will not be permitted to write the exam.
About Personal Belongings
You will be provided all materials required to complete the exam.
Do not bring valuables to the exam - you will not be allowed to keep them with you.
Food and beverages are not permitted in the exam room. Depending on the individual test centre, water in a clear bottle without a label, may be accepted.
Small personal belongings will be stored in a designated area and cannot be accessed until you have completed the exam sign-out process. Personal belongings, such as stationary, bags, wallets, glasses cases and notes, must be stored in the designated storage area. Electronic devices, such as smart glasses, smart watches, cell phones, tablets, translation devices, headphones and earphones, must be turned off and stored in the designated storage area.
The Insurance Council and its exam proctors will not accept responsibility for lost, stolen, or damaged items.
Acceptable Forms of Identification
To register for and write the exam, you must provide a copy of an acceptable valid, government-issued photo ID with a signature to confirm your identity. The name on your photo ID must exactly match the name on your exam registration and CIPR registration.
Please double-check that the names match exactly. If they do not match you will not be permitted to write the exam and your exam sitting will be forfeited. This policy is strictly applied.
accepted
Driver’s Licence - ‘Paper’ Interim driver’s licence is not accepted
Passport
BC Identification Card (BCID)
BC Services Card - Must include photo
Permanent Resident (PR) Card - Acceptable if provided with a secondary identification bearing the same name with signature
Exam Materials Supplied For You
Vancouver, Surrey, and Prince George Locations
All materials required to write the exam, including pencils, erasers and calculators will be supplied. No other materials are permitted and all supplied materials must be returned at the end of the exam.
The LLQP exam reference material, published by CISRO, is the only approved reference material allowed for this exam. You will be provided with a tablet containing an electronic version of the approved reference material at the exam. The use of your course provider’s notes, books, the internet and any other resources are NOT permitted. For instructions on how to use the tablet, see the Tablet User Guide - Document and Tablet User Guide - Video.
Instructions for using the tablet will not be provided at the exam session. It is the examinee’s responsibility to review the user guide and video prior to the exam date.
Cranbrook, Kelowna, and Victoria Locations
All materials required to write the exam, including pencils, erasers and calculators will be supplied. No other materials are permitted and all supplied materials must be returned at the end of the exam.
The LLQP exam reference material, published by CISRO, is the only approved reference material allowed for this exam. You will be provided with a computer containing an electronic version of the approved reference material at the exam. The use of your course provider’s notes, books, the internet and any other resources are NOT permitted.
Exam Format
The Harmonized LLQP exam is a multiple-choice exam. Examinees have 75 minutes to complete each exam module. Each multiple-choice question contains four (4) possible answers. You are to select only one best answer by darkening the circle representing the selected answer on the answer sheet.
You are urged to immediately record your answers on the answer sheet. The exam is scored on answer sheet recordings only. Answers circled in the exam questionnaire will not be marked. When the allocated time has passed, you will not be permitted additional time to transfer answers recorded in your booklet to the answer sheet.
Pilot Questions
Piloting is done to measure the quality of newly developed exam questions prior to using the questions for scoring purposes. There are 5 pilot questions in each modular exam; however, pilot questions will be excluded from the examinee’s final score to avoid impact on the examinee’s test performance.
More information is available at cisro-ocra.com.
Exam Procedure
Arrival and Check-In Process
Arrive Early
You must arrive at the exam location at least 20 minutes before your scheduled exam time to check-in. Late examinees will not be permitted to enter the exam room.
ID Verification
On arrival, staff/proctors will confirm that your photo ID matches your exam registration before checking you in for the exam.
ID Readiness
You must have your photo ID ready for inspection by staff/proctors at the exam room. Your photo ID must remain visible on top of your exam table.
Exam Administration
Exam Distribution
Exams will be distributed by the proctor, at which time the proctor will verify your photo ID.
Proctor Assistance
The proctor will address any procedural or administrative questions, but will not answer questions regarding exam or study material content.
Time Announcements
The proctor will announce the time at the beginning of the exam, 15 minutes before the end of the exam, and at the end of the exam.
Exit Procedure
End of Exam
When the proctor announces time is up, you must immediately stop writing and wait for the proctor to collect all materials.
Sign-Out Process
You will be called to complete the sign-out process once all materials have been collected.
Exam Compliance
Failure to follow this procedure may result in your exam being deemed inadmissible and a result of “fail” being applied.
Exam Rules and Regulations
Exam Rules
When registering for an exam, all examinees must read, understand and abide by the Examination Rules and acknowledge the consequences if they violate these rules. For more information about the LLQP examination rules and corresponding sanctions for misconduct, see the LLQP Examination Rules, Misconduct and Investigation Policy. The Insurance Council will apply appropriate consequences to Examinees who violate any of the exam rules or engage in any kind of misconduct.
Relevant Downloads
Misconduct
Examination misconduct is any practice that occurs before, during or after an LLQP exam (whether online or in-person) that may compromise the security or integrity of the exam or the exam results. This includes any violation of Examination Rules and all unethical behaviour. Misconduct will be categorized into low, medium or high-risk misconduct. The severity of the misconduct will determine the consequences, with consequences increasing with each misconduct category, and the severity of Misconduct (and any consequences) is accumulative and accrues across examination modules and timeslots. Instances of exam misconduct may qualify as a breach of the Code of Conduct. For more information about the LLQP examination rules and corresponding sanctions for misconduct, see the LLQP Examination Rules, Misconduct and Investigation Policy.
The proctor will report all cases of misconduct to the Insurance Council in order to render any decision necessary. For example, if a proctor determines that exam security has not been sufficiently maintained, the examinee’s exam will be marked incomplete and the registration fee and exam sitting will be forfeited. Examples of misconduct include, but are not limited to:
Using notes, papers, or other aids not supplied by the Insurance Council.
Impersonating an examinee or attempting to write the exam for someone else.
Having third-party assistance.
Reading questions or answers out loud.
Giving or receiving help.
Accessing or attempting to access the internet on the provided testing computers or tablets.
Exam Safety Protocols
Under the guidance from the Provincial Health Officer, the Insurance Council has put in place measures to protect our examinees, staff and proctors on exam day:
Wearing of facial masks* (covering nose and mouth) is recommended when writing the exams, but not required. See "About Masks" below.
Examinees who appear unwell or exhibit symptoms of COVID-19 or other communicable diseases on exam day will not be permitted to write the exam and must leave the premises immediately.
*About Masks: Non-medical, N95, and double layer cloth masks are acceptable; however, we do not permit bandanas, gaiters, or masks with exhalation valves to be worn in exam sittings. A good mask has a double layer of washable, breathable fabric that helps keep the wearer from spreading potentially infected droplets into the air. A bandanna tied around the face does not work as well as a mask because it is open at the bottom. A gaiter (a tube of thin, stretchy knit fabric that can be worn around the neck and pulled up to cover the nose and mouth) is usually too thin to provide adequate protection. Likewise, masks with exhalation valves can allow your droplets to escape into the air.
Should you have questions about these protocols, please contact our Exams Team via email at examinations@insurancecouncilofbc.com or call 604-695-2006.